Company overview:
Colonis Pharma (a part of the wider Clinigen Group) is an organisation, contributing to the reduction of unmet clinical needs in a big way. They cover the end-to-end development of new value-added medicines, from identification of unmet needs and building a business case, to development, regulatory submission, and commercialisation.
These unmet clinical needs can be certain demographics that cannot take the original formulation, people requiring different dosages, and even developing a medicine for different indications.
Challenges:
Colonis, acquired by Clinigen Group in 2017, found themself at the end of their Transitional Service Agreement (TSA) with Clinigen in 2023 and ready to operate as a standalone business unit. After reviewing their supply chain, including stock and customer management, they started noticing the areas lacking in their customer experience.
Firstly, Colonis’ previous delivery partner lacked expertise in fulfilling orders for wholesalers. “We sell primarily to wholesalers, and delivering to wholesalers is a very different process from delivering to other healthcare settings such as hospitals, clinics, pharmacies, and even retail.”
Colonis was also experiencing difficulty in accessing data around stock management, as it was only available at set intervals making it very static. “This made communication between us and our customers a struggle as we didn’t have the data we needed to have proactive conversations, or even be able to answer queries quickly.”
Lastly, being a small organisation of less than 20 employees, Colonis was looking for a logistics partner who could provide an end-to-end service: warehousing, distribution, order-to-cash, and customer service for their customers. “Having someone who can provide these value-added services, would free us up to focus on developing important medication.”
Solution:
Expertise in the Healthcare Sector
Movianto UK is a healthcare dedicated logistics partner, with 168 customers all in the healthcare sector and delivering to 97,000 locations including, wholesalers, hospitals, clinics, pharmacies, retail stores, and directly to patient houses.
With years of experience working with all the major wholesalers in the UK as an approved supplier, Movianto UK has already established delivery patterns. We understand the requirement wholesalers have for accepting deliveries, and because we have regular deliveries set up, you don’t need to book in every time.
We ensure to keep up with all the up-to-date compliance and regulatory requirements associated with delivering healthcare products, and provide the relevant tracking and reporting to support the development of a successful supply chain.
Dedicated discovery time
Movianto will tailor the approach we take when onboarding clients, to ensure we fully understand their business, how they work, what their products are, and what success looks like for them. This helps us take care of clients the way they need, no matter how big or small they are, and gives our clients the confidence they need.
Order-to-cash
Movianto has an order-to-cash function that solely looks after clients who want a full end-to-end service, otherwise known as 4PL.
For clients that don’t already have extensive supply chain and finance departments, our flexible order-to-cash service offering helps reduce costs, increase efficiency, and remove administrative processes that often block clients from focusing on their core business.
This covers:
- Master data management
- Customer order management
- Customer care
- Invoicing
- Cash collection
- Accounting
- Any other additional services or steps necessary in the client’s specific supply chain
Live portal
Movianto’s online platform is one of the methods we provide for accessing valuable information directly from our Warehouse Management System (WMS). This platform gives clients real-time access to stock inventory, product information, bespoke reporting, KPI tracking, and gives both clients and their customers real-time visibility of shipments, access to proof of delivery, and order history.
Outcomes:
- Ability to make informed decisions: Having all their customer and order information in one place has given Colonis a better view of their day-to-day activities. For Finance this means seeing how many sales have been made for the month so far, for Customer Service it’s seeing where an order might have got stuck, and for Commercial a view of customers’ order history can help project future income and adapt the distribution needs.
- Smooth onboarding and optimised Go-to-Market: Colonis customers having heard of Movianto or even currently working with Movianto, all knew what service to expect and were familiar with our way of working. Coupled with the fact that all major wholesalers were already set up as accounts in our system, Colonis had a quick and easy onboarding. Go-live was achieved on time and efficiently.
- Improved resolution of customer queries: Firstly, having customers be able to access an online portal themselves helps field simple queries. Secondly, the transparency the portal provides Colonis means they can better handle queries and give specific answers without having to contact Movianto every time.