Crisis Management

Given the sensitive nature of the sector we operate in, we always keep in mind that there is a patient waiting at the end of your supply chain. Drawing on years of successful pharmaceutical crisis management in our pharma supply chain operations, we have developed a clear and adaptable action plan to address any and all disruptions or unforeseen circumstances.  

Value Added Services

Our crisis management team is there to assist you.

Our crisis cell works directly with clients to find the optimal solution, align on the details and take swift action, including coordination with external teams. We do our best to act promptly to minimize delays in deliveries of sensitive supplies. Above all, we work with you, the client, to solve your individual issues, and the final decision is always up to you. 

Our dedicated healthcare logistics crisis unit is integrated into our customer service team, and ready to answer your calls and deliver responses to your questions, coordinating follow-up actions agreed upon with you. 

Each situation is unique and the protocol to be used is different

This includes the exceptional management processes we implement on a case-by-case basis, namely:

Product shortages handling

Customer contacts management

Specialities substitution organisation

Financial assets realisation

Credit notes issuing

Complete recall process implementation

Batch recall organization

Seeking an alternative solution

Product returns management & monitoring

You can count on us

At Movianto, we believe that cohesive internal collaboration produces effective results. Our crisis specialists work closely with our quality assurance service, operations, and financial management in order to guarantee coherence and maintain our promise to you. 

We remain committed to respecting your policies and procedures, while providing you with our input and expertise. 

Challenging times always reveal who your truly reliable and responsive business partners are. 

Two staffs collaborating and discussing on a project