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Services

Order Management

Every process in pharmaceutical supply chain is key, and order management is perhaps the largest category of these processes, and essential for success. The highest level of accuracy is required to first collect the right information about your products, then launch an effective procedure to make sure your end customer will receive the right product at the right time, just as expected.

Order Entry and Reception 

Considering that each healthcare product has different storage requirements, and each end consignee has different delivery needs (hospitals, pharmacies, wholesalers, laboratories, health centres, etc.) we have developed multiple ways to receive and manage your orders. Depending on the multiple possible channels of order intake, we can receive and process orders via telephone, direct email, EDI exchanges, special electronic platforms or e-market place, interface from external sales forces, and from any ERP (SAP or others). Your sales representatives also can have special access to our system, see product availability and order units for their own work.   

 

Order Verification

Verifications of the source of origin of each order are essential. This is because, depending on the nature of the products, recipients often need to have the necessary authorisations to order, store and deliver them.

Up-to-date databases for each recipient profile

For each of the 11 countries where Movianto is present, we have up-to-date databases for each consignee profile: pharmacies, public and private hospitals, specialised medical centres, wholesalers. We also hold more specialised datasets depending on the country, such as those for veterinarians, veterinary wholesalers and even some healthcare professionals.

Order Check

Once the origin of the orders is identified, we check the ordered products against the recipients and the ordered quantities. Quantity controls are essential for eliminating errors, or, to convert care units into order units related to individual selling packaging, for example. Our checks also include financial aspects related to payment of invoices or simply the application of negotiated rates applicable within a certain period.

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Services

We pay special attention to recipients' delivery expectations

Some delivery restrictions require scheduling specific delivery times, special access with adapted vehicles or the use of access codes. All these individual characteristics are part of our expertise and enable us to deliver the top-quality service that your customers particularly value. The detailed contact information allows our Customer Service teams to get in touch with each recipient and verify with them or determine which option best suits them. These details are logged into our secured ERP system to be able to take care of these specifications for the next delivery.

 

 

ERP’s system dedicated to healthcare sector : key features and benefits

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We leverage our own developed Enterprise Resource Planning (ERP) System

At Movianto we leverage our own developed Enterprise Resource Planning (ERP) system tailored to the needs of the healthcare and pharma industries. First and foremost, the system provides real-time access to information, the ability to connect to any order source, and cyber security - all of which are essential to supporting your day-to-day business. Upon order entry, our ERP checks the specific requirements of your products, whether it be specific packaging instructions or delivery instructions, and guides our employees in fulfilling these requests all chain long from warehouse to final mile. It also alerts our employees immediately in case of deviation and implements quota management to ensure minimum and maximum order guidelines are met in the case of shortages of products. Our in-house ERP system is the backbone of our processes and the reason for our wider capabilities for reporting, performance evaluation, continuous improvement, pharmaceutical traceability, and full transparency to our clients.

We have also developed effective solutions as Warehouse Management System (WMS) and Transportation Management System (TMS)

Thanks to the diligent work of experts from our central IT department at Walden Digital, in addition to our own ERP system, we have also developed effective solutions such as Warehouse Management System (WMS), Transportation Management System (TMS). We also foster the support of external experts and auditors in order to be equipped with the most advanced tools. Information Technology (IT) at Movianto underpins the daily business at all stages of our processes. IT is also the backbone of our quality assurance and continuous improvement processes. We strongly believe that Data is nowadays a key factor for further development, which is why we have our own Business Intelligence centre, capable of providing the industry not only with daily information, but also with analytics to give them steering tools effective for better control and business development.

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Services

Urgent order management

At times, your orders may need to be processed immediately. Our processes cover two possible scenarios: urgent orders placed during the day on weekdays, or urgent orders placed at night, on weekends or on non-working days. Both cases require special procedures. Our dedicated team will organize the order-to-delivery chain taking into account the urgency checks and organising the entire logistics chain right through to delivery, generally with dedicated transport. 

Additionally, urgent orders can be accounted for in our ERP system. Entering an urgent order for a pharmaceutical product will generate a cascade of specific processes in our warehouses and within our transport network to expedite the picking and packing process and connections in the transport chain. Our operators are always available, night or weekend, to process these urgent orders according to your needs.

Service

Client Service

Our strength is in our unwavering commitment to the customer’s demands all along the order management process.

Our devoted customer service unit ensures that every detail and individual request specified by the customer is thoroughly considered. Any special instructions, such as specific PIN codes for door access, are seamlessly integrated into our Pick and Pack and documented for carriers and drivers. 

We accomplish this by logging your specifications through multiple channels, including EDI, email, fax and phone orders. This data, even from global tenders, is encrypted and incorporated into our automated system, allowing us to meet the unique customer’s needs, including the selection of preferred carriers for international deliveries.

The core of our order management service comes down to the people you interact with when you have a question, request, or an issue with your order. That’s why we heavily invest in our customer care team, empowering them to best help you achieve your goals, with the latest claim tracking technology and continuous training in GDP standards.   

 

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